Refund policy

Warranty, Returns & Replacements (RMA) Policy

Your exclusive remedy and PixelFlash’s entire liability under this warranty will be for PixelFlash at its option to repair or replace the Product or refund your purchase price less any rebates. PixelFlash does not warrant against loss of any data or images (including data stored on Product returned to PixelFlash for service), and assumes no liability for such loss.

These are PixelFlash, Inc.'s ("PixelFlash", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from PixelFlash via the following forms of communication:
- Our website store.pixelflashmemory.com;
- Email to valid pixelflashmemory.com e-mail address

PixelFlash Memory (flash modules)
- Return for refund within: 30 days
- Return for replacement within: Lifetime Replacement (with proof of purchase)
- Restocking Fee: No

PixelFlash Accessories (flash readers)
- Return for refund within: 30 days
- Return for replacement within: 3 Years (with proof of purchase)
- Restocking Fee: No

PixelFlash offers our customers a Lifetime Replacement Warranty and 30 Day Money Back Guarantee on our PixelFlash Brand Memory. PixelFlash offers our customers a 3 Year Replacement Warranty and 30 Day Money Back Guarantee on our PixelFlash Brand Memory Accessories.

Within 15 Days of invoice date: Should any issue be experienced with a flash module, PixelFlash will - issue return instructions for return shipping of said product back to PixelFlash. It will be your choice for PixelFlash to replace the product via standard shipping or request that PixelFlash provide a full refund for the original product upon it's return to PixelFlash. PixelFlash covers the full cost of of shipping the replacement.

Items covered by this policy must be returned to PixelFlash within 30 days of the original ship date for this policy to apply. "Return" constitutes receipt of the product by PixelFlash, and not the mere issuance of an RMA.

All returns are subject to the RMA guidelines stated in PixelFlash's Standard Return Policy. The following conditions are not acceptable for return, and will result in the merchandise being returned to you:

- Any memory exhibiting physical damage
- Flash that are missing the manufacturer label

To request an RMA number and return shipping instructions, email PixelFlash support via info@pixelflashmemory.com

1.) PixelFlash is not responsible for lost or damaged packages, please INSURE and obtain a TRACKING number as a safeguard. PixelFlash also recommends that you utilize a padded envelope when shipping your package to avoid damage to your product.
2.) PixelFlash ships via USPS First Class or Priority Mail for all replacements.
3.) PixelFlash is not responsible for packages with missing contents. PixelFlash will inform you if a package is received without its contents. You will need to contact the shipper regarding any disputes while the package is in transit.
4.) PixelFlash will replace your returned unit with another unit that is tested and verified to be in new or refurbished condition. You may not receive the original unit back.
5.) Units returned will be subject to warranty limitations, including the requirement that all returns be accompanied by a valid proof of purchase.
6.) PixelFlash will ship out a product with equal to or greater capacity and/or speed rating if an identical product is not available.
7.) PixelFlash's sole liability, and the exclusive remedy, for any acknowledged defect(s) shall be the repair or replacement of the product in question.
8.) If a product fails under the terms of its warranty, PixelFlash will inspect the product and at its option, repair or replace the product.
9.) Customer bears the cost of sending the defective unit(s) to PixelFlash, and PixelFlash bears the cost of shipping the replacement unit to customer.
10.) Damages, defects or missing products must be reported within 5 business days of receipt of the replaced unit(s).
11.) PixelFlash will not replace products that fall within the retailer's warranty period.
12.) PixelFlash does not offer refunds, exchanges, credits or upgrades.
13.) International customers are responsible for custom charges including, but not limited to, brokerage, taxes, duties and other fees.
14.) Replacements are processed upon product availability.
15.) PixelFlash shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages or lost data.
16.) Any personal data should be removed before returning products to PixelFlash. PixelFlash is not liable for loss or misuse of any personal data stored on returned products.