Refund policy

Returns, exchanges and warranty support

Have an issue with your reader or order? Contact support@pixelflash.tech with your order number and a short description. We respond within one business day, often sooner. We can help troubleshoot, check the product selection, or arrange an eligible return.

30-day returns

For purchases made directly from PixelFlash, request a Return Merchandise Authorization (RMA) within 30 days of the invoice date, which is the date your order ships. Contact us before sending anything back. Include your order number, the item and the reason for the return. We will provide your RMA, return instructions and the deadline for receiving your return.

Return the item in the same condition as supplied, with all original parts, accessories and packaging. Opening the package does not by itself make an item ineligible. Pack it securely and use a tracked service. You are responsible for its safe return.

Return conditions and fees

There is no restocking fee for an eligible return in its original condition with all components. A 15% fee applies if an item is returned in a different condition. Missing components may result in an additional deduction for those components or rejection of the return. Customer-caused physical damage is not eligible for a change-of-mind return. This does not exclude a claim for a product that arrived damaged or has a covered defect.

Products must have a readable serial number where one was supplied. SD readers and MOLLE pouches do not have serial numbers and are exempt from this requirement. For purchases through another retailer, contact that retailer for a purchase return; contact us for help with applicable PixelFlash warranty coverage.

Shipping charges

Customers pay return shipping for ordinary returns. Original shipping charges are nonrefundable, except where required by applicable law.

For a defective or nonworking-on-arrival item reported within 15 days of purchase, we may cover return shipping within the contiguous United States. Contact us before paying for postage or sending an item. If we sent the wrong item, contact us so we can arrange the correction.

International customers are responsible for shipping charges for returns and warranty service, including sending an item to us and shipping a replacement back, as well as applicable customs charges, duties and taxes. Any mandatory rights or remedies under applicable law remain unchanged.

Refund timing

Approved returns are normally processed within 3 to 5 business days after we receive them. Refunds go to the original payment method, less any applicable deductions explained above. Your bank may take additional time to show the credit.

Reader warranty

CF, CFast and SD readers have a 2-year warranty against manufacturing defects from the purchase date. Register within 60 days of purchase to extend coverage to 3 years. The SD reader's supplied specialty cable has the same coverage and registration extension.

For a covered defect, we provide a replacement. If the same model is unavailable, we can provide an equivalent replacement. Keep proof of purchase and contact support with a description of the issue. Customer-caused damage is not covered. After the ordinary return window, warranty claims are handled through replacement rather than a routine purchase-price refund, subject to applicable legal rights.

MOLLE pouch warranty

MOLLE pouches have a 2-year warranty against manufacturing defects from the purchase date. There is no registration extension.

Earlier purchases and your rights

Purchases made before this policy takes effect retain the return and warranty terms provided at the time of purchase, including any applicable legacy memory-product warranty. This policy does not reduce those commitments. Contact support if you need help identifying your coverage.

Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.